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TERMS & CONDITIONS 

Last Updated: September 2025

1. Scope

1.1. These Terms and Conditions (the “Terms”) govern the use of the website www.arkanumjewellery.com (the “Website”) and all sales contracts concluded between Arkanum Jewellery (“We”, “Our”, the “Seller”) and any person purchasing products via the Website or in our showroom (the “Client”).

 

1.2. By placing an order, the Client acknowledges having read, understood, and unreservedly accepted these Terms.

 

1.3. These Terms shall prevail over any other Client document unless expressly agreed in writing by the Seller.

2. Definitions

2.1. Standard Product: jewellery pieces offered as presented, not modified, not engraved, not custom-made.

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2.2. Customized / Bespoke / Engraved Product: any piece designed, engraved, modified, or manufactured according to the Client’s specifications (special size, engraving, specific gemstone selection, etc.).

 

2.3. Proof of Purchase: original invoice or receipt issued by Arkanum Jewellery.

 

2.4. Financial Threshold: any purchase whose total value exceeds £25,000 (British pounds sterling).

3. Prices, Payment & Contract Formation

3.1. All prices are indicated in British pounds sterling (£), or converted equivalent if displayed in another currency. Full payment is required before dispatch or delivery, unless expressly agreed otherwise (e.g. bespoke orders).

 

3.2. Accepted payment methods: recognised credit/debit cards, bank transfer, or other means as indicated on the Website or in-store.

 

3.3. The contract is deemed formed once the Client validates the order, completes payment, and receives written or electronic confirmation from Arkanum Jewellery.

4. Delivery, Transfer of Risk & Insurance

4.1. Products will be delivered to the address specified by the Client within the estimated timeframe provided at the time of order.

 

4.2. Risk of loss or damage to the products transfers to the Client upon delivery (signature of delivery note or equivalent proof of delivery).

 

4.3. The Client must visually inspect the parcel upon delivery and immediately notify both the carrier and Arkanum Jewellery of any apparent damage.

5. Returns, Exchanges & Refund Policy

5.1. General Principle — Final Sale

  • Any purchase with a total value exceeding £25,000 is non-refundable and non-exchangeable, except in the event of a proven manufacturing defect or material non-conformity.

  • All customized, engraved, or bespoke products are also considered final sale: non-returnable, non-exchangeable, non-refundable, except in cases of defect or non-conformity.

 

5.2. Standard Products ≤ £25,000

  • For standard products priced at or below £25,000, the Client has 14 calendar days from delivery to request a return or exchange.

  • The request must be made via email to contact@arkanumjewellery.com, including:

    1. Order number.

    2. Proof of purchase (invoice or receipt).

    3. Clear photos of the product as received.

    4. A description of the reason for return.

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5.3. Condition of Returned Product

  • Returned products must be in original, saleable condition: unworn, unaltered, undamaged, and accompanied by all original certificates, packaging, accessories, and tags.

  • If a product is returned and found not to be intact, no refund or exchange will be granted.

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5.4. Return Costs

  • All costs related to returns, including transport, insurance, and customs duties (if applicable), are borne by the Client, unless the return is accepted on the basis of a confirmed defect or non-conformity.

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5.5. Defect or Non-Conformity

  • If a product presents a manufacturing defect or does not correspond to its description, the Client must notify Arkanum Jewellery within 7 business days of receipt.

  • Upon inspection and confirmation of the defect, Arkanum Jewellery will offer repair or replacement.

  • A refund will only be considered if neither repair nor replacement is reasonably possible.

 

5.6. Processing Time

  • Once the returned product has been received and inspected, any accepted exchange or refund will be processed within 10 business days.

6. Warranty

6.1. All products are covered against manufacturing defects for 2 years from the date of delivery.

 

6.2. The warranty does not cover:

  • Normal wear and tear.

  • Improper use.

  • Damage caused by unauthorised third-party repairs or modifications.

  • Loss of gemstones due to misuse or negligence.

7. Intellectual Property

All designs, photographs, texts, logos, and creations displayed on the Website are the exclusive property of Arkanum Jewellery.

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Any reproduction, use, or commercial exploitation without prior written consent is strictly prohibited.

8. Personal Data & Privacy Policy

8.1. Arkanum Jewellery collects only the data necessary for order processing and customer relationship management.

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8.2. Data collected includes: identity, contact details, payment information, and order history.

 

8.3. Purpose: order fulfilment, delivery, after-sales service, and marketing communications (subject to explicit consent).

 

8.4. Security: data is protected using encryption protocols, secure servers, and restricted access.

 

8.5. Client rights: access, rectification, deletion, or limitation of processing. These rights may be exercised by writing to contact@arkanumjewellery.com.

9. Limitation of Liability

9.1. The liability of Arkanum Jewellery is strictly limited to the amount paid by the Client for the relevant order.

We shall not be liable for any indirect damages, loss of profit, or loss of opportunity.

10. Force Majeure

10.1. Arkanum Jewellery shall not be held liable for delays or failures caused by events beyond our reasonable control, including but not limited to natural disasters, wars, strikes, pandemics, or governmental restrictions.

11. Governing Law & Jurisdiction

11.1. These Terms are governed exclusively by English law.

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11.2. Any dispute shall be subject to the exclusive jurisdiction of the courts of London.

PRIVACY POLICY 

Last Updated: September 2025

At Arkanum Jewellery, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with us, whether on our website www.arkanumjewellery.com, in our showroom, or through any of our services.

1. Data We Collect

We may collect and process the following categories of personal information:

  • Identity & Contact Information: name, email address, phone number, billing and delivery address.

  • Transaction Information: order details, purchase history, payment information.

  • Technical Information: IP address, browser type, device identifiers, and website usage data (via cookies).

  • Marketing Preferences: your choices regarding communications and subscriptions.

2. How We Use Your Data

Your personal data is processed for the following purposes:

  • To process and deliver your orders.

  • To provide customer service and after-sales support.

  • To communicate with you regarding your orders, enquiries, or requests.

  • To send marketing communications, promotions, or updates (only with your consent).

  • To improve our Website, services, and customer experience.

  • To comply with legal obligations, including tax and accounting requirements.

3. Legal Basis for Processing

We rely on the following legal bases to process your data:

  • Contractual necessity: to fulfil and deliver your purchases.

  • Legitimate interest: to provide customer support and improve our services.

  • Consent: for sending marketing communications.

  • Legal obligation: to comply with financial and regulatory requirements.

4. Data Sharing

We may share your information only when necessary with:

  • Trusted third-party service providers (payment processors, shipping companies, IT services).

  • Regulatory authorities or legal entities, where required by law.

  • Professional advisors (lawyers, auditors, insurers) where relevant.

We never sell your data to third parties.

5. International Transfers

Where your data is transferred outside the UK, we ensure that appropriate safeguards (such as Standard Contractual Clauses) are in place to protect your privacy.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, and to comply with legal, tax, and accounting obligations.

  • Customer account data: retained as long as your account is active.

  • Transaction data: retained for at least 6 years in compliance with UK law.

  • Marketing data: retained until you withdraw consent.

7. Your Rights

Under UK GDPR and the Data Protection Act 2018, you have the right to:

  • Access your personal data.

  • Request correction of inaccurate or incomplete data.

  • Request deletion of your data (“right to be forgotten”).

  • Restrict or object to the processing of your data.

  • Withdraw consent for marketing communications at any time.

  • Request portability of your data in a structured, commonly used format.

To exercise your rights, please contact us at contact@arkanumjewellery.com.

8. Security

We use appropriate technical and organisational measures to safeguard your personal information, including encryption, secure servers, and restricted access protocols.

However, no method of transmission over the internet is 100% secure; while we strive to protect your data, we cannot guarantee absolute security.

9. Cookies

Our Website uses cookies and similar technologies to:

  • Ensure proper functioning of the site.

  • Analyse traffic and improve performance.

  • Personalise your browsing experience.

You may manage your cookie preferences through your browser settings.

10. Updates to this Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

11. Contact

For any questions regarding this Privacy Policy or how we handle your personal data, please contact us at:

Arkanum Jewellery


Email: contact@arkanumjewellery.com
Website: www.arkanumjewellery.com

RETURNS & EXCHANGES POLICY 

Last Updated: September 2025

At Arkanum Jewellery, each creation is crafted with the highest standards of excellence. Due to the unique nature of our pieces, strict conditions apply to returns and exchanges. Please read carefully before making a purchase.

1. General Principle – Final Sale

  • All purchases exceeding £25,000 (twenty-five thousand pounds sterling) are considered final sale: they are non-refundable and non-exchangeable, except in cases of proven manufacturing defect or material non-conformity.

  • All customised, engraved, modified or bespoke products are also final sale, regardless of their value.

2. Standard Products (≤ £25,000)

For standard products valued at or below £25,000, the Client may request a return or exchange under the following conditions:

  • The request must be made within 14 calendar days of delivery.

  • The Client must send an email to contact@arkanumjewellery.com including:

    1. The order number.

    2. Original proof of purchase (invoice or receipt).

    3. Clear photographs of the product in its current state.

    4. The reason for return or exchange.

3. Condition of Returned Products

  • Products must be returned in their original, saleable condition: unworn, unaltered, undamaged, and accompanied by all original certificates, packaging, tags and accessories.

  • If a product is returned in an incomplete, altered, or damaged condition, no refund or exchange will be granted.

  • Arkanum Jewellery reserves the right to refuse any return that does not meet these requirements.

4. Return Costs

  • All costs related to returns — including shipping, insurance, and customs duties (if applicable) — are borne by the Client.

  • Arkanum Jewellery assumes responsibility for return costs only in the case of an accepted manufacturing defect or non-conformity.

5. Defects & Non-Conformity

  • In the rare event that a product presents a manufacturing defect or does not correspond to the agreed description, the Client must notify Arkanum Jewellery within 7 business days of receipt.

  • After inspection and confirmation, Arkanum Jewellery will provide, at its discretion:

    • Repair, or

    • Replacement.

  • A refund will only be considered if neither repair nor replacement is reasonably possible.

6. Processing of Returns

  • Once an authorised return is received and inspected, any approved exchange or refund will be processed within 10 business days.

  • Refunds, if applicable, will be made using the same method of payment originally used for the purchase.

7. Returns Procedure

To initiate a return or exchange, please follow these steps:

  1. Contact our Client Services team at contact@arkanumjewellery.com with the required details.

  2. Await written instructions and approval from Arkanum Jewellery before shipping any item back.

  3. Ensure that the product is securely packaged, fully insured for its value, and shipped via a traceable and reputable carrier.

8. Legal Rights

Nothing in this Policy affects the statutory rights of the Client under English law, including the Consumer Rights Act 2015, particularly in relation to defective or non-conforming goods.

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